![]() If you’re still having trouble, collect and send us your Net Logs so we can investigate further. In addition, ask them to inspect any connection attempts to the following domains: Get in touch with your network administrator to ensure WebSocket connections are supported. Step 1: Contact your network administrator When Slack is having trouble maintaining WebSocket connections on the desktop app or in a browser, you won’t automatically receive any new messages from your channels or direct messages (DMs). If that's not the case, get in touch with us and we'll help you troubleshoot further. If you're still having trouble, visit the Slack Status site to see whether there are any issues we're currently working to resolve. Use ⌘ R (Mac) or Ctrl R (Windows/Linux).Open Slack from the desktop app or in a browser.Note: If you're using a browser that isn’t Google Chrome, send us a note and we'll help you troubleshoot further.Īn error with Slack’s server may be preventing the desktop app or browser from connecting and loading. Locate the slackNetlog file in the Downloads folder on your computer.When the issue occurs, go back to the chrome://net-export/ tab, and click Stop Logging. Open a new tab in Google Chrome, then open your Slack workspace.Open Google Chrome and go to the following link: chrome://net-export/.Locate the zip file in the Downloads folder on your computer.When the issue occurs, go back to the pop-up window and click Stop Logging. Once it does, you’ll see a pop-up window with the message Your log is in progress. Select Troubleshooting, then click Restart and Collect Net Logs.Open the Slack desktop app, then click Help in your computer's top menu bar. (If you’re on Windows 10, click the ☰ three lines icon in the top left of the Slack app.).To collect Net Logs, click the Download Logs button below the error message, or use the steps below. If you’re still having trouble, collect your Net Logs on the Slack desktop app and send them to us so we can investigate further. Step 2: Collect and send us your Net Logs Step 1: Clear the cache and restart SlackĬlick Restart Slack below the error message. When the Slack desktop app cannot connect, it may be because the settings for your network or any security devices (such as a proxy, firewall, antivirus software, or VPN) are interfering. You'll see an error message in the browser you’re using to access Slack. Last updated less than a minute ago… (error will appear in a grey banner) Sorry! Something went wrong, but we’re looking into it. Tip: If you’re an IT or a network admin, learn how to manage connection issues for your network. Out in the sticks and no internet for 3 days.If you’re having trouble connecting to Slack on the desktop app or in a browser, learn more about connection issues and how to troubleshoot. Rascal O reported 14 hours Same problem here.I've been a customer for 23 years and $18 is the best you can do? With all the opts out there you don't want to do better by your long term customers? I chatted them and was offered a $3 credit for 6 months. Brandi reported 13 hours I pay $300/mo.Brandi reported 13 hours is this how you treat all of your long term customers?.reported 12 hours You’re not even in my area and your customer service is ***.People NOT to report abuses by your customers unless they pay? ![]() Guess I'm filing another complaint with my stateĪlyssa (Account Supervisor) said can not do it, I need to contact #Google! Why? Because some one is abusing #Frontier IP address and that I am NOT subscribing to Frontier's "premium" #Security service! Internet out & I can't get a tech for 5 days?!?! WTF. Could I get a Dr.s note so I can be off work for the next 5 days.
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